STUDIO POLICIES

LATE CANCEL/NO SHOW:

Reservations may be made up to 2 weeks in advance and must be canceled at least 2 hours prior to the start of class. If you reserve in advance and no-show without canceling 2 hours in advance, or late cancel, a class will be deducted from your account if you have a drop-in card. If you have an unlimited membership we will charge your account $20 for a late cancel and $30 for a no-show.

All clients that have an Unlimited Membership (Students included) must have an up to date credit card on file.

WAITLIST:

If you add your name to a waitlist please note that you can be added to a class anytime up until 6 hours before the start of class. Once you are added from the waitlist you become subject to all late cancel and no-show fees. Removing yourself from a waitlist can be done from your account. Clients are responsible for removing themselves from a waitlist if a spot is no longer wanted.

PHONES:

Please do not text, talk or scroll on your phone during class. If you have a job where you are on-call or you may be needed for any other reason, please keep your phone on silence/vibrate and find a spot close to the exit in case you absolutely have to answer it. It is also helpful if you let the instructor know ahead of time that you may need to exit the class for a few moments to take a call or that you may need to leave class early.

TALKING:

While an instructor is explaining class format and form, please respect that everyone can clearly hear the instructor. It is imperative for safety and efficiency. We are totally on board for chatting before and after the workout and while breaks are offered during the class, but please be respectful when an instructor is guiding the class through the workout.

LATE ARRIVAL:

Please note that class times listed on our schedule reflect the START time of class not the arrival time. We ask for clients to show up 10 mins prior to class start time so you can get set up. This minimizes disrupting other clients, the instructor and the timeline of the class. A late arrival also puts you at risk to losing your spot if the class is full and there are waitlist or walk-in client hoping to get into the class. We will begin adding waitlist/walk-in clients 2 minutes before the start of class. We cannot guarantee your reservation if you are late to class so please arrive early

EARLY DEPARTURE:

We understand that there are times when you have to leave early. We are totally ok with that. We just please ask that you exit as discreetly as possible. A few things that can make a big difference if you are leaving early:

1. Find a spot close to the exits as to not have to weave through the class.
2. Grab disinfecting wipes ahead of time so you can sanitize your equipment.
3. Let a friend in class or the instructor know that you'll be leaving early and prearrange for them to put your equipment away at the end of class.

4. Let the instructor know ahead of time if possible.

HYGIENE:

We workout in close quarters and once we start getting our sweat on we can become nose-deaf to our own odor. If you are a blessed human that never smells bad, then please disregard. For those not fortunate enough to smell like roses at all times, please wear deodorant if necessary. Perfume or cologne may be overpowering as nose breathing is heightened while working out, so please use sparingly. And please wash your workout gear before you wear it again....double dipping builds bacteria that causes the offensive odors as soon as you start to sweat again! So even if your workout gear passes the sniff test for a second wear......we're begging you.....please don't do it!!!!

Thank you in advance for all of your help in creating a positive environment to get healthy in!